Frequently Asked Questions

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What is a Package From Santa®?

For over 18 years, PackageFromSanta.com has been the go-to online destination for magical experiences straight from the North Pole! 🎄 As the premier "One-Stop-Santa-Shop", we specialize in crafting authentic and personalized Santa Letter Packages, Videos, Calls, and more!

Our personalized Santa Letter packages are designed to be opened before Christmas, adding to the excitement and anticipation of the holiday season. These are not intended as Christmas gifts to be placed under the tree but rather as special pre-Christmas surprises that bring joy and wonder to your child. Shipped directly to Your Child! 🎅✨

In addition to our Santa Letter packages, we offer individual items that can be perfect for children’s stockings or even delivered by their Elf! 😉 Please note, these individual items are shipped directly to the parent or guardian, in a top-secret box or envelope, ensuring that the surprise remains intact until you’re ready to share the magic.

Whether you’re looking to enhance your holiday tradition or start a new one, PackageFromSanta.com is here to help you create unforgettable memories that your family will cherish for years to come. 💝

Ready to start the holiday fun? Click here to begin your journey!

What is included in each package?

At PackageFromSanta.com, we offer four personalized Santa Letter Packages: Bronze, Silver, Gold, and Platinum, starting at just $9.95! Every package includes an authentic, personalized Santa Letter, complete with custom letterhead and a gold foil seal.

🎁 Holiday Bonus! Every package comes with UP TO 5 FESTIVE BONUSES:

  • A Personalized Video from Santa 🎥
  • A Personalized Phone Call from the Big Guy ☎️
  • A $10 Build-A-Bear Workshop® Voucher 🧸
  • A Personalized Printable Nice List Guide 📜
  • Access to the ALL-NEW Letters to Santa Online Service 💻

🎄 Discover your perfect package here!

What types of Santa Letters do you have?

ALL NEW! Our Santa Letters are designed to make your child's Christmas truly magical! Using cutting-edge technology, each letter is uniquely personalized based on the details you provide, such as your child’s name, age, and gender. Choose from our delightful themes or create your own, and explore additional personalization options to make the experience even more special. Once the letter is crafted, you can review and add your own magical touch to ensure it’s perfect for your little one.

Choose from these festive themes:

  • For Little Elves (Under 6 years old)
  • For Big Believers (Older than 5 years old)
  • Letters from Your Child’s "Elf"
  • Keeping the Christmas Spirit Alive (Losing Belief)
  • Christian Themes ✝️
  • Welcome to the World (Newborns) 👶
  • Create Your Own Theme! ✨

🎅 Start creating your magical letter here!

Where do you ship to?

We currently ship Packages within the Continental U.S. and Canada.

When will my child’s package ship?

Shipping begins on 11/14/24 (M-F). Below are the shipping timelines:

  • 11/14-11/22: Orders ship within 48-72 hours (M-F)
  • 11/22-12/22: Orders ship within 24-48 hours (M-F)
  • 12/23-1/31: Orders ship on select dates listed below (M-F)
  • Thanksgiving: Closed (Nov 28-29)
  • Christmas Day: Closed (Dec 24-25)
  • New Year’s Eve & Day: Closed (Dec 31-Jan 1)
  • After Christmas shipping dates: Dec 30, Jan 2, 6, 10th

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and ShopPay. Rest easy, knowing our payment process is as secure as Santa’s sleigh, thanks to SSL encryption!

Is my child's personalized information safe?

Absolutely! Keeping your child's personalized information secure is as important to us as making sure Santa’s sleigh stays on course. Your information is stored safely on our secure servers and is never shared with anyone else.

We’re proud to maintain an A+ Rating with the Better Business Bureau, and our website is protected with the latest secure encryption technology. Shop with confidence, knowing your information is safe and sound.

How can I access my Member Account?

Accessing your member account is as easy as finding presents under the tree! Simply click here and log in using your email and password or you can log in using a one-time six-digit verification code that's sent to their email address, or sign in with Shop.

How do I contact customer support?

We’re here to help, just like Santa’s Elves! Reach out to customer support here.

Need more guidance? Visit our festive Help Center for all answers!

Need help?

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