Frequently Asked Questions

What is Package From Santa®?

🎅 For nearly 20 years, PackageFromSanta.com has been the go-to for magical, personalized North Pole experiences. Family-owned!

We create authentic Santa Letter Packages, Videos, Calls, and more — designed to arrive before Christmas to build excitement.

Letters From Santa that ship directly to your child, while stocking stuffer items arrive in a top-secret package for parents to hide or deliver.

The perfect way to start or continue a family tradition and create unforgettable Christmas memories. 💝

✨ Ready to make Christmas unforgettable? Order your Letters from Santa now!

What is included in each Santa Letter Package?

🎅 We offer 4 magical Santa Letter Packages starting at just $9.95. Each one is filled with personalized holiday cheer, and the contents vary by package level (Bronze, Silver, Gold, or Platinum).

Every Santa letter package includes:

A personalized letter from Santa shipped directly to your child
Free Bonuses! Videos, Calls, Printable Letters and More!

✨ Visit our Home page to compare Santa letter packages and find the perfect one for your child.

How do I personalize my Order?

After Pre-Ordering a Santa letter package, you can access personalization in your PackageFromSanta.com Member Account.

Personalization starts October 14th while shipping starts November 12th.

How do I access my bonus items?

Bonus items unlock in your Member Account after you personalize your Santa Letter Package. ✨

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When will my child’s package ship?

Packages begin shipping in mid-November. You'll get a confirmation email once your order is on the way from the North Pole Print Center! 📦

Is my child's personalized information safe?

Absolutely! Your child's info stays secure on our servers and is never shared or sold. We use it only to make the magic happen just for your family. ✨